Reports directly to Program Director and is responsible for the following:
Direct supervision and distribution of work to 9 Personnel Specialists’
Case management and follow-up regarding Home Attendant and client needs.
Conducts weekly supervisory case conferences with Personnel Specialists and insures that client and home attendant case management is conducted, recorded and included in their respective files in accordance with all contract requirements.
Inputs all changes in service hour authorizations into HCPlus computer system immediately upon receipt of such authorizations, signs and dates them.
Insures that the M11Qs, authorization and reauthorization records and tickler systems are continually kept up-to-date.
Communicates and follows-up with HRA’s, MCOs’ and MLTCs’ personnel to insure that authorizations, reauthorizations and M11Qs are received on a timely basis.
Answers calls from home attendants relating to payroll and timesheet.
Checks EPaces website to ensure all clients are in the correct insurance plan and have active Medicaid.
Supervises the entire on-call system, including but not limited to, typing on-call schedule for Personnel Specialists, monitoring of on-call staff list to ensure effective and efficient emergency coverage during non-office hours.